VSS is pleased to offer a variety of Professional Services. The goal of VSS Professional Services is to enable partners to provide an effective solution and give their customers a better quality of experience.

Operational Readiness

Recorded video typically is reviewed only if there has been an incident. But what if surveillance technology wasn't working properly and critical events were being missed? Operational Readiness services proactively check the ongoing state of a Video Surveillance installation and detect issues promptly. This allows a partner to address issues before they impact the effectiveness of the solution. End-users that take advantage of this service will ensure a better quality of experience for their operators and gain a better return on their investment.

Site Configuration and Customization

Site Configuration and Customization services ensure the deployment of a properly configured IP Video Surveillance (IPVS) installation with customer-specific enhancements, which provide an enriched user experience. Installations that leverage field-proven standards safeguard against costly and potentially life-threatening configuration errors. Our team of engineers works side-by-side with our partners using a methodology that has been used reliably to configure and test, literally, tens of thousands of cameras. The long term result has been very satisfied customers who enjoy a lower total cost of ownership.

Support and Escalation

Software Application Support services ensure that when things change or something goes wrong, a trained professional is ready to help. Our team prides itself on not only resolving issues quickly and efficiently but also providing training to eliminate similar problems from happening in the future. This teach-to-fish approach adds value by reducing the need to re-address common problems.

As an added benefit to subscribers, Software Application Support also includes software upgrades and patches within their specific product line and major version.